/ Technology / 09
AI agents & automation
We find the repetitive work where AI genuinely helps and build agents that handle it — qualifying leads, answering customers, processing documents — inside clear rules and with human oversight.
/ The challenge
Your team spends hours on the same tasks every day: sorting enquiries, extracting data from documents, answering the same questions, copying information between inboxes and systems. It is necessary work, but it does not need a person every time — and while people do it, slower and more valuable work waits.
/ What we do
Inside this service
Process audit
We identify which tasks suit AI, which suit simple automation and which should stay with people.
Sales & support agents
Lead qualification and customer replies around the clock, with handover to your team when needed.
Document agents
Extraction, validation and classification of invoices, contracts, applications and forms.
Internal knowledge assistants
Assistants grounded in your own documents and policies (RAG), with sources shown.
Connections to your systems
Agents linked to CRM, email, messengers and internal APIs so they act, not just answer.
Quality control & human in the loop
Logging, review queues and approval steps for decisions that matter.
Data security & GDPR
Data minimisation, access controls and provider choices that match your compliance needs.
Monitoring & improvement
Ongoing evaluation of answers and refinement of prompts and rules.
/ How we work
Four steps, in this order
/ 01
Audit & use-case selection
We review processes and pick one use case with clear value and manageable risk.
/ 02
Pilot
A working agent on real data in a limited scope, measured against the current way of working.
/ 03
Integration & rollout
Connection to your systems, review flows for staff and a gradual increase in scope.
/ 04
Monitor & extend
Quality monitoring, regular reviews and the next use cases once the first one proves itself.
/ Channels & tools
- / OpenAI
- / Anthropic Claude
- / LangChain
- / LlamaIndex
- / pgvector
- / Pinecone
- / n8n
- / Make
- / Python
/ What you get
- Hours of routine work removed from the team
- Faster responses to customers and leads
- Consistent handling of documents and requests
- Clear logs of what the agent did and why
- A foundation for further AI use cases
/ FAQ
Questions about this service
We choose providers and settings that do not train on your data, limit what the agent can access, keep logs, and document the data flow for your GDPR records.
Client work under NDA
Our client engagements are protected by non-disclosure agreements, so we do not publish names, logos or case studies. On a private call we discuss relevant experience, approaches and outcomes in anonymised form.
/ Related services
/ 10
CRM systems
CRM selection, implementation or custom build — so no lead is lost between ads, inbox and sales.
/ 11
Integrations & process automation
Connected systems and automated workflows instead of manual data transfer.
/ 13
Data platforms & BI
A single data layer, pipelines and dashboards — from ad spend to revenue in one view.
Every engagement starts with understanding your business
Tell us where you want to grow. We will tell you honestly what it takes and whether we are the right partner for it.